Talk to a person.
One inbox, read by the people who actually build Reachavo. No ticket queue, no chatbot, no “your call is important to us”.
We aim to reply within one business day. If it’s about a broken report, sending the URL and roughly when you ran it gets you an answer much faster.
What to put in the subject line
Everything goes to the same address. A word at the front helps it reach the right person first time.
Help with your account
Something not working, a report that looks wrong, or a question about what a number means. Include your account email and a link to the page you're looking at.
Email with “Support”Billing and plans
Upgrades, downgrades, invoices, cancellations, or a plan that doesn't quite fit. If you need limits beyond Scale, say roughly what volume you're working at.
Email with “Billing”Security disclosure
Found a vulnerability? Tell us privately first and give us a reasonable window to fix it. We'll credit you if you'd like us to, and we won't take legal action over good-faith research.
Email with “Security”Partnerships and press
Agencies, integrations, affiliate arrangements, or a question for something you're writing.
Email with “Partnerships”
Faster than emailing us
A fair share of what reaches the inbox is already answered somewhere, and these are instant.
For anything about your data, see the privacy policy, or the terms and conditions for the agreement itself.